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Delivery & Returns

Uk Delivery Information


We strive to ensure our delivery information on site is as accurate as possible, however on some occasions packages may be delayed due to factors out of our control.

EU Delivery & Returns

Due to the ongoing disruption caused by Brexit, we have no option but to temporarily pause all EU orders and shipments, with immediate effect.

We’ve faced increasing complexities in transporting your orders from our UK warehouse to the EU and have been trying to adapt to this new approach. Despite our best efforts, we’ve faced significant challenges from both the UK and EU border officials, our courier partners, as well as new customs systems and processes.

We strongly apologise and hope you understand. We’re working hard to resolve this situation with all parties.

We remain committed to all of our EU customers. This is a temporary pause needed to give us time to resolve the situation. We aim to send another update soon to confirm the restart in shipping, plus a full guide on future operations.

If you have any questions, please get in touch.

Customers are reminded they have 90 days to return their items. Please see the instructions below.


Coronavirus (COVID-19)

Please note that due to the ongoing pandemic situation deliveries may take longer than usual.

Please refer to the tracking reference provided in your dispatch email for more accurate updates. For international orders (excluding Ireland), please see the latest delivery status updates from UPS

Returns have been extended so that you now have up to 90 Days from delivery to return your package for a full refund. Please note that due to current COVID-19 restrictions, returns will be processed within 21 days. If you haven’t received your refund after this time, please contact our customer service team. We apologise for any inconvenience this may cause.

For more information on what we are doing to ensure your orders are handled and delivered safely please read our FAQ page.

Returns
Please note that should you wish to return an item, they are taking longer than normal to process and refund, due to increased hygiene measures within our warehouse. Please be re-assured that we will try to deal with it as quickly as possible.

We thank you for your patience on this.


Standard delivery

Tracked standard delivery is free on all UK Mainland orders over £70 and your order will be delivered within 7 working days. For orders under £70 the standard delivery option is £4.95 despatched via Hermes.
Hermes will send additional delivery updates by email and also (if you provide a phone number), an SMS to pre-advise you of the delivery time. On the email/SMS from Hermes, there are options to change or divert the delivery.
If you don’t receive your parcel within the projected timeframe after we send you a dispatch email please contact us.


UK Mainland Express Delivery

Our tracked Hermes express service takes approximately 1-2 business days and is charged at £6.95 on orders under £70 and £3.95 for orders over £70. Hermes will send additional delivery updates by email and also (if you provide a phone number), an SMS to pre-advise you of the delivery time. On the email/SMS from Hermes, there are options to change or divert the delivery.
Alternatively a service through UPS is available. This service is charged at £9.95 and delivery time is approximately 1-2 working days.
If you don’t receive your parcel within the projected timeframe after we send you a dispatch email please contact us.


Click and Collect

Unfortunately we are not able to offer Click and Collect to our Stores at this time.


Collect+

Please ensure you keep your Collect+ receipt as this is proof of return until the refund is made, as we can not refund parcels that are lost in transit.


Large Orders

Please note that exceptionally large orders (those over 10 suits) may take longer to delivery due to delivery restrictions.



Returning using collect

  1. Complete the returns form included within your order and ensure you enclose this within the parcel you are planning to return.
  2. Peel off the Collect+ returns label included in your order and attach it to your parcel ensuring any original delivery labels are covered over. If you have lost any of your labels please contact our customer service team and they will help you with replacing these.
  3. Simply take your parcel to any of the 5,000 local stores offering Collect+ services. You’ll receive proof of postage and a code to track your return online (track at www.collectplus.co.uk/track/new )
  4. The easiest way to find you nearest store is to visit www.collectplus.co.uk but you can also text COLLECT and your postcode (e.g. COLLECT NG23 5HD) to 84555 to find your nearest store. Texts from 84555 are Free to receive. Texts to 84555 are charged at your standard network rate. Full terms and conditions are available at www.collectplus.co.uk/smsterms

Overseas Delivery & Returns

Overseas Delivery

We want you to be happy with your order but if you would like to return an item or items, for whatever reason, you may do so. You have 90 days from receipt of your order to return any items as long as they are unworn, unsoiled and in a saleable condition with all labels still attached.

We unfortunately cannot accept the return of any item which has been altered to your own personal specifications.

For exchanges we ask that you place a new order for any new items that you require and return back to us any unwanted items.


Overseas Returns

We are more than happy for any overseas order to be returned but we do ask that whoever is returning the order cover the cost of the return postage to our warehouse. You have 90 days from receipt of your order to return any items as long as they are unworn, unsoiled and in a saleable condition with all labels still attached. We unfortunately cannot accept the return of any item which as been altered to your own personal specifications. For exchanges we ask that you place a new order for any new items you require and return back to us an unwanted items as specified above. Please note that it is your responsibility to return the goods in a saleable condition, we cannot take responsibility for any missing or lost items being returned back to our warehouse.


Returns Address

  • Gibson London
  • BMB Clothing
  • Powlett Road
  • Hartlepool
  • Cleveland
  • TS24 8LY
  • UK

The following countries are subject to a £21.75 duty charge, which is included in the postage rates stated below.

  • Switzerland
  • Bosnia/Herzegovina
  • Gibraltar
  • San Marino
  • Liechtenstein
  • Norway

Country

Delivery Time

Cost

Austria

Approx. 5 Working Days

£15.50

Belgium

Approx. 5 Working Days

£11.50

Bosnia

Approx. 5 Working Days

£47.35

Bulgaria

Approx. 5 Working Days

£25.50

Channel Islands

Approx. 5 Working Days

£10.00

Cyprus

Approx. 5 Working Days

£27.50

Czech Republic

Approx. 5 Working Days

£25.50

Denmark

Approx. 5 Working Days

£15.50

Estonia

Approx. 5 Working Days

£25.50

Finland

Approx. 5 Working Days

£15.50

France

Approx. 5 Working Days

£11.50

Germany

Approx. 5 Working Days

£11.50

Gibraltar

Approx. 5 Working Days

£47.35

Greece

Approx. 5 Working Days

£25.50

Hungary

Approx. 5 Working Days

£25.50

Iceland

Approx. 5 Working Days

£18.45

Ireland (ROI)

Approx. 14 Working Days

£6.00

Italy

Approx. 5 Working Days

£15.50

Latvia

Approx. 5 Working Days

£25.50

Liechtenstein

Approx. 5 Working Days

£47.35

Lithuania

Approx. 5 Working Days

£45.00

Luxembourg

Approx. 5 Working Days

£11.50

Malta

Approx. 5 Working Days

£47.50

Moldova

Approx. 5 Working Days

£47.50

Monaco

Approx. 5 Working Days

£15.50

Montenegro

Approx. 5 Working Days

£47.50

Netherlands

Approx. 5 Working Days

£11.50

Northern Ireland

Approx. 5 Working Days

£4.95

Norway

Approx. 5 Working Days

£46.35

Poland

Approx. 5 Working Days

£25.50

Portugal

Approx. 5 Working Days

£15.50

Portugal (Azores)

Approx. 5 Working Days

£47.50

Portugal (Madeira)

Approx. 5 Working Days

£47.50

Russia

Approx. 5 Working Days

£47.50

Romania

Approx. 5 Working Days

£47.50

ROI

Approx. 5 Working Days

£6.00

San Marino

Approx. 5 Working Days

£47.35

Serbia

Approx. 5 Working Days

£47.50

Slovakia

Approx. 5 Working Days

£25.50

Slovenia

Approx. 5 Working Days

£25.50

Spain

Approx. 5 Working Days

£15.50

Spain (Canary Islands)

Approx. 5 Working Days

£45.00

Sweden

Approx. 5 Working Days

£15.50

Switzerland

Approx. 5 Working Days

£44.85

Tunisia

Approx. 5 Working Days

£45.00

Turkey

Approx. 5 Working Days

£47.50

Ukraine

Approx. 5 Working Days

£47.50

Country

Delivery Time

Cost

USA

Approx. 5 Working Days

£40.00

Canada

Approx. 5 Working Days

£40.00

Australia

Approx. 9 Working Days

£46.00

New Zealand

Approx. 10 Working Days

£52.00