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Delivery & Returns

Uk Delivery Information

UK Standard Delivery

Standard delivery is free on all UK Mainland orders over £70 and your order will be delivered within 2-3 working days. For orders under £70 the standard delivery option is £4.95.

UK Next Day

UK Next Day Delivery service is available for most UK Mainland orders placed before 5pm, subject to satisfactory payment security check. For orders over £70 this is charged at £2. For orders under the value over £70 the cost for this service is £6.95. Unfortunately we are not able to offer Next Day delivery on all UK orders and we will notify you if we are unable to fulfil this on your order.

Orders are dispatched seven days a week, excluding bank holidays. We will send you an email confirmation once your order has been dispatched. Unfortunately it is not possible to change the delivery address of the order once it has left our warehouse, however if you do need to amend your order prior to dispatch then please get in touch with our Customer Service team who will do their best to accommodate any changes.

Large Orders

Please note that exceptionally large orders (those over 10 suits) may take longer to delivery due to delivery restrictions. If you require such an order on Next Day Delivery please contact our Customer Service team who will be able to advise.

UK Returns Information

Free UK Returns

We want you to be happy with your order but if you would like to return an item/s, for whatever reason, you may do so. You have 28 days from receipt of your order to return any item/s as long as they are unworn, unsoiled and in a saleable condition with all labels still attached.

We unfortunately cannot accept the return of any item which has been altered to your own personal specifications.

For exchanges we ask that you place a new order for any new item/s you require and return back to us any unwanted items.

Internet purchases currently cannot be returned to a store and these will need to be returned by post using either our Royal Mail or Collect+ services both of which are FREE for UK customers.

Within your order you will receive a returns form with a Royal Mail Freepost Label attached and also a separate Collect+ Returns form.

You can choose whichever service is the most convenient for you. The Royal Mail option can be used at any local Royal Mail Post Office but the Collect+ service utilises over 5,000 retailers allowing greater flexibility to return your order at a more convenient time and place.

For returns to be accepted garments must be received in a saleable condition, with all tags attached.

Christmas Returns Policy

You have until January 31st 2018 to return any items purchased between November 6th and December 24th 2017 providing all items are unworn, in packaging and with all tags attached.


Returning using collect

  1. Complete the returns form included within your order and ensure you enclose this within the parcel you are planning to return.
  2. Peel off the Collect+ returns label included in your order and attach it to your parcel ensuring any original delivery labels are covered over. If you have lost any of your labels please contact our customer service team and they will help you with replacing these.
  3. Simply take your parcel to any of the 5,000 local stores offering Collect+ services. You’ll receive proof of postage and a code to track your return online (track at www.collectplus.co.uk/track/new )
  4. The easiest way to find you nearest store is to visit www.collectplus.co.uk but you can also text COLLECT and your postcode (e.g. COLLECT NG23 5HD) to 84555 to find your nearest store. Texts from 84555 are Free to receive. Texts to 84555 are charged at your standard network rate. Full terms and conditions are available at www.collectplus.co.uk/smsterms

Return using royal mail

  1. Complete the returns form included within your order and ensure you enclose this within the parcel you are planning to return.
  2. Cut off the Royal Mail Freepost returns label at the bottom of the returns form included in your order and attach it to your parcel ensuring any original delivery labels are covered over. If you have lost any of your labels please contact our customer service team and they will help you with replacing these.
  3. Simply take your parcel to your local Royal Mail Post Office who will process the return and provide you with proof of postage, please make sure you keep this safe. You may wish to upgrade your return to a Special Service to cover the cost of your items in the event of the parcel being lost or stolen; this can be done at the Royal Mail Post Office.
  4. Please note that it is your responsibility to return the goods in a saleable condition. We cannot take responsibility for any missing or lost items being returned back to our Warehouse.

Overseas Delivery & Returns

Overseas Delivery

We currently ship to the following overseas destinations. Please review the table below for costs and delivery times. Please note any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid for by the recipient of the parcel. We have no control over these charges and we cannot tell you what the cost of this may be as policies and duties vary widely from country to country. You should contact your local customs office for advice on the current charges that are applicable before you place your order.

Overseas Returns

We are more than happy for any overseas orders to be returned but we do ask that whoever is returning the order covers the cost of the return postage to our warehouse. You have 28 days from receipt of your order to return any item/s as long as they are unworn, unsoiled and in a saleable condition with all labels still attached. We unfortunately cannot accept the return of any item which has been altered to your own personal specifications. For exchanges we ask that you place a new order for any new item/s you require and return back to us any unwanted item/s as specified above. Please note that it is your responsibility to return the goods in a saleable condition, we cannot take responsibility for any missing or lost items being returned back to our warehouse.

Returns Address

  • Gibson London
  • BMB Clothing
  • Powlett Road
  • Hartlepool
  • Cleveland
  • TS24 8LY
  • United Kingdom

The following countries are subject to a £21.75 duty charge, which is included in the postage rates stated below.

  • Switzerland
  • Bosnia/Herzegovina
  • Gibraltar
  • San Marino
  • Liechtenstein
  • Norway

Country

Delivery Time

Cost

Austria

Approx. 5 Working Days

£13.00

Belgium

Approx. 5 Working Days

£9.00

Bosnia

Approx. 5 Working Days

£44.85

Bulgaria

Approx. 5 Working Days

£23.00

Channel Islands

Approx. 5 Working Days

£10.00

Cyprus

Approx. 5 Working Days

£25.00

Czech Republic

Approx. 5 Working Days

£23.00

Denmark

Approx. 5 Working Days

£10.00

Estonia

Approx. 5 Working Days

£23.00

Finland

Approx. 5 Working Days

£13.00

France

Approx. 5 Working Days

£9.00

Germany

Approx. 5 Working Days

£9.00

Gibraltar

Approx. 5 Working Days

£44.85

Greece

Approx. 5 Working Days

£23.00

Hungary

Approx. 5 Working Days

£23.00

Iceland

Approx. 5 Working Days

£16.95

Ireland (ROI)

Approx. 5 Working Days

£6.00

Italy

Approx. 5 Working Days

£13.00

Latvia

Approx. 5 Working Days

£23.00

Liechtenstein

Approx. 5 Working Days

£44.85

Lithuania

Approx. 5 Working Days

£45.00

Luxembourg

Approx. 5 Working Days

£9.00

Malta

Approx. 5 Working Days

£45.00

Moldova

Approx. 5 Working Days

£45.00

Monaco

Approx. 5 Working Days

£13.00

Montenegro

Approx. 5 Working Days

£45.00

Neatherlands

Approx. 5 Working Days

£9.00

Northern Ireland

Approx. 5 Working Days

£4.95

Norway

Approx. 5 Working Days

£44.85

Poland

Approx. 5 Working Days

£23.00

Portugal

Approx. 5 Working Days

£13.00

Portugal (Azores)

Approx. 5 Working Days

£45.00

Portugal (Madeira)

Approx. 5 Working Days

£45.00

Russia

Approx. 5 Working Days

£45.00

Romania

Approx. 5 Working Days

£45.00

ROI

Approx. 5 Working Days

£6.00

San Marino

Approx. 5 Working Days

£44.85

Serbia

Approx. 5 Working Days

£45.00

Slovakia

Approx. 5 Working Days

£23.00

Slovenia

Approx. 5 Working Days

£23.00

Spain

Approx. 5 Working Days

£13.00

Spain (Canary Islands)

Approx. 5 Working Days

£45.00

Sweden

Approx. 5 Working Days

£13.00

Switzerland

Approx. 5 Working Days

£44.85

Tunisia

Approx. 5 Working Days

£45.00

Turkey

Approx. 5 Working Days

£45.00

Ukraine

Approx. 5 Working Days

£45.00

Country

Delivery Time

Cost

USA

Approx. 5 Working Days

£40.00

Canada

Approx. 5 Working Days

£40.00

Australia

Approx. 9 Working Days

£46.00

New Zealand

Approx. 10 Working Days

£52.00