;

Delivery & Returns

Uk Delivery Information


We strive to ensure our delivery information on site is as accurate as possible, however on some occasions packages may be delayed due to factors out of our control.


EU Delivery & Returns

Due to the ongoing disruption caused by Brexit, we have no option but to temporarily pause all EU orders and shipments, with immediate effect.
We’ve faced increasing complexities in transporting your orders from our UK warehouse to the EU and have been trying to adapt to this new approach. Despite our best efforts, we’ve faced significant challenges from both the UK and EU border officials, our courier partners, as well as new customs systems and processes.
We strongly apologise and hope you understand. We’re working hard to resolve this situation with all parties.
We remain committed to all of our EU customers. This is a temporary pause needed to give us time to resolve the situation. We aim to send another update soon to confirm the restart in shipping, plus a full guide on future operations.
If you have any questions, please get in touch.


Coronavirus (COVID-19)

Please note that due to the ongoing pandemic situation deliveries may take longer than usual.
Please refer to the tracking reference provided in your dispatch email for more accurate updates. For international orders (excluding Ireland), please see the latest delivery status updates from UPS
Returns have been extended so that you now have up to 90 Days from delivery to return your package for a full refund. Please note that due to current COVID-19 restrictions, returns will be processed within 14 days. If you haven’t received your refund after this time, please contact our customer service team. We apologise for any inconvenience this may cause.
For more information on what we are doing to ensure your orders are handled and delivered safely please read our FAQ page.

Returns
Please note that should you wish to return an item, they are taking longer than normal to process and refund, due to increased hygiene measures within our warehouse. Please be reassured that we will try to deal with it as quickly as possible.

We thank you for your patience on this.


Standard delivery

Tracked standard delivery is free on all UK Mainland orders over £70 and your order will be delivered within 7 working days. For orders under £70 the standard delivery option is £4.95 despatched via Hermes.
Hermes will send additional delivery updates by email and also (if you provide a phone number), an SMS to pre-advise you of the delivery time. On the email/SMS from Hermes, there are options to change or divert the delivery.
If you don’t receive your parcel within the projected timeframe after we send you a dispatch email please contact us. You have 30 days after receipt of a dispatch email to contact us in event of a non-delivery. Refunds cannot be made after this time.


UK Mainland Next Day Delivery

Our tracked Hermes express is available on most UK mainland orders placed before 5pm and is charged at £6.95 on orders under £70 and £3.95 for orders over £70. Hermes will send additional delivery updates by email and also (if you provide a phone number), an SMS to pre-advise you of the delivery time. On the email/SMS from Hermes, there are options to change or divert the delivery.
Alternatively a service through UPS is available. This service is charged at £9.95 and delivery time is approximately 1-2 working days.
If you don’t receive your parcel within the projected timeframe after we send you a dispatch email please contact us. You have 30 days after receipt of a dispatch email to contact us in event of a non-delivery. Refunds cannot be made after this time.


UK Non-Mainland

Region Delivery Time Cost
Channel Islands Approx. 5 Working Days £6.55
Isle Of Man Approx. 5 Working Days £5.95
Northern Ireland Approx. 5 Working Days £4.95

Click and Collect

Unfortunately we are not able to offer Click and Collect to our Stores at this time.


Large Orders

Please note that exceptionally large orders (those over 10 suits) may take longer to delivery due to delivery restrictions.


Returns

Returns Address

  • Gibson London
  • BMB Clothing
  • Powlett Road
  • Hartlepool
  • Cleveland
  • TS24 8LY
  • UK

Returning using collect+

  1. Please ensure you keep your Collect+ receipt as this is proof of return until the refund is made, as we can not refund parcels that are lost in transit.
  2. Complete the returns form included within your order and ensure you enclose this within the parcel you are planning to return.
  3. Peel off the Collect+ returns label included in your order and attach it to your parcel ensuring any original delivery labels are covered over. If you have lost any of your labels please contact our customer service team and they will help you with replacing these.
  4. Simply take your parcel to any of the 5,000 local stores offering Collect+ services. You’ll receive proof of postage and a code to track your return online (track at www.collectplus.co.uk/track/new )
  5. The easiest way to find you nearest store is to visit www.collectplus.co.uk but you can also text COLLECT and your postcode (e.g. COLLECT NG23 5HD) to 84555 to find your nearest store. Texts from 84555 are Free to receive. Texts to 84555 are charged at your standard network rate. Full terms and conditions are available at www.collectplus.co.uk/smsterms


Overseas Delivery & Returns

Overseas Delivery

Please see table below for delivery charges to overseas destinations. Countries marked as * are subject to a £21.75 duty charge, which is included in the postage rates stated
We want you to be happy with your order but if you would like to return an item or items, for whatever reason, you may do so. You have 90 days from receipt of your order to return any items as long as they are unworn, unsoiled and in a saleable condition with all labels still attached.
We unfortunately cannot accept the return of any item which has been altered to your own personal specifications.
For exchanges we ask that you place a new order for any new items that you require and return back to us any unwanted items.



Country Delivery Time Cost
Andorra * Approx. 5 Working Days £47.35 / 67,75 €
Australia Approx. 9 Working Days £50.00
Bosnia/Herzegovina * Approx. 5 Working Days £47.35 / 67,75 €
Canada Approx. 5 Working Days £45.00
Gibraltar * Approx. 5 Working Days £47.35 / 67,75 €
Iceland Approx. 5 Working Days £18.45 / 25,75 €
Israel Approx. 5 Working Days £55.00 / 76,00 €
Moldova Approx. 5 Working Days £47.50 / 63,75 €
Monaco Approx. 5 Working Days £15.50 / 20,75 €
Montenegro Approx. 5 Working Days £47.50 / 63,75 €
New Zealand Approx. 10 Working Days £55.00
Norway * Approx. 5 Working Days £46.35 / 67,75 €
Serbia Approx. 5 Working Days £47.50 / 63,75 €
Switzerland * Approx. 5 Working Days £44.85 / 65,00 €
Tunisia Approx. 5 Working Days £45.00 / 61,00 €
Turkey Approx. 5 Working Days £47.50 / 63,75 €
Ukraine Approx. 5 Working Days £47.50 / 63,75 €
USA Approx. 5 Working Days £40.00

Overseas Returns

We are more than happy for any overseas order to be returned but we do ask that whoever is returning the order cover the cost of the return postage to our warehouse. You have 90 days from receipt of your order to return any items as long as they are unworn, unsoiled and in a saleable condition with all labels still attached. We unfortunately cannot accept the return of any item which as been altered to your own personal specifications. For exchanges we ask that you place a new order for any new items you require and return back to us an unwanted items as specified above. Please note that it is your responsibility to return the goods in a saleable condition, we cannot take responsibility for any missing or lost items being returned back to our warehouse.